Mandy Moore slams Amazon for delivering package to home lost in L.A. wildfire

Mandy Moore is blasting Amazon for delivering a package to her in-laws’ burned-down home.

“Do better, Amazon. Can we not have better direction than to leave a package at a residence that no longer exists?” she wrote on her now-expired Instagram Stories on Feb. 11. “This is my mother and father in law’s home. SMH.”

In the photo, you can see the lone package placed in front of the destroyed residence, which was a casualty of the Eaton Fire.

Amazon caught wind of the post and issued a statement.

“We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we’re better able to investigate what happened here,” Amazon spokesperson Steve Kelly said in a statement obtained by PEOPLE. “For weeks, we’ve advised those who are delivering on our behalf in southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here.”

The “This is Us” star’s family has been deeply impacted by last month’s catastrophic wildfires in Los Angeles. She, her husband musician Taylor Goldsmith and their three children were forced to evacuate their Altadena home due to the Eaton Fire.

Their home is still standing, but because of its proximity to the fires and other burning structures everything inside is “near a total loss,” she said on Instagram. “Clothes, furniture, pretty much everything will have to be disposed of…maybe even the walls too. We won’t be there for a very long time as it and the neighborhood itself get sorted out and cleaned and the rebuilding starts.”

The fire also destroyed the Altadena home of Moore’s brother and sister-in-law Griff and Kit Goldsmith. The couple are currently expecting their first child and a GoFundMe has been set up to help them rebuild and recover.

The Eaton Fire torched over 14,000 acres within the Pasadena and Altadena area after exploding on Jan. 7. It destroyed homes, businesses and schools and killed at least 17 people. It was completely contained as of Feb. 7. The cause is currently under investigation.